Terms & Conditions

Introduction

Welcome to ace69, a trusted online casino and sports betting platform serving players across Bangladesh. These Terms & Conditions govern your access to and use of the ace69 website, mobile platform, games, and all related services. By registering an account, making a deposit, or placing a bet on ace69, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.

ace69 reserves the right to amend these Terms & Conditions at any time. Any material changes will be communicated to registered users via on-site notification or email. Continued use of the platform following any amendment constitutes your acceptance of the revised terms. If you do not agree with any part of these terms, you must discontinue use of the platform immediately.

Eligibility & Account Registration

Eligibility Requirements

To register and use ace69, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. ace69 is strictly a 21+ platform. Underage gambling is prohibited and any account found to be held by a minor will be immediately suspended and all funds forfeited.
• You must be a resident of Bangladesh or otherwise legally permitted in your jurisdiction to participate in online betting and casino activities.
• You must provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, and a valid contact number or email address.
• You must not already hold an existing ace69 account. Only one account per person is permitted. Duplicate accounts are subject to immediate closure and forfeiture of any associated balances.

Account Security

You are solely responsible for maintaining the confidentiality of your ace69 login credentials. You must not share your username or password with any third party. ace69 will not be liable for any losses arising from unauthorized access to your account due to your failure to safeguard your login details.

• You must notify ace69 support immediately if you suspect any unauthorized access to your account at [email protected].
• ace69 reserves the right to lock or suspend any account that is suspected of fraudulent activity, multi-accounting, or breach of these terms.
• All account information must be kept current. If your personal details change, you are required to update your profile promptly or contact support.

Deposits, Withdrawals & Payments

Deposits

ace69 accepts deposits via major Bangladesh-friendly payment channels. All deposits must be made from an account registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension. Accepted payment methods include:

• bKash — instant mobile banking transfers accepted 24/7.
• Nagad — fast and reliable digital payment transfers for Bangladeshi users.
• Rocket — Dutch-Bangla Bank mobile financial service, widely available across Bangladesh.

Withdrawals

All withdrawal requests are subject to identity verification (KYC). ace69 processes withdrawal requests in a timely manner, though processing times may vary depending on the payment method and transaction volume. Please note:

• Withdrawals will only be processed to the same payment account used for the most recent deposit, in compliance with anti-money laundering protocols.
• Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. The standard rollover is detailed under the Bonuses section below.
• ace69 reserves the right to request additional KYC documentation before approving any withdrawal, particularly for high-value transactions. Failure to provide requested documents within 7 days may result in cancellation of the withdrawal request.

Bonuses & Promotions

ace69 offers a range of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are governed by the following general conditions:

• All bonuses carry a wagering requirement (rollover) that must be fulfilled before any withdrawal of bonus-derived winnings. The specific rollover multiplier is stated in the individual promotion's terms.
• ace69 welcome bonuses are available to new players on their first qualifying deposit only. Existing players are not eligible to claim new-player welcome bonus offers.
• Bonuses may be valid for a limited time. Any unclaimed or unused bonus value that expires within the validity window is forfeited without compensation.
• ace69 reserves the right to modify, cancel, or withdraw any promotional offer at its sole discretion without prior notice. This includes adjusting wagering requirements or offer expiry dates.

Players found to be abusing the bonus system — including but not limited to creating multiple accounts, placing offsetting bets, or exploiting promotions in a manner inconsistent with good-faith gameplay — will have their bonuses voided and accounts suspended. ace69 takes bonus integrity seriously to ensure a fair experience for all genuine players.

Responsible Gaming

ace69 is committed to promoting responsible gaming among all its players. We encourage users to set personal limits and treat gambling as entertainment, not as a source of income. Players aged 21+ are reminded that gambling involves real financial risk and that losses are a normal part of play. If you feel that gambling is becoming a problem, we strongly urge you to take advantage of the self-exclusion and deposit limit tools available via our support team, or to seek independent help from a financial counsellor or mental health professional.

For full details on the responsible gaming tools available to ace69 users, including session time limits, cooling-off periods, and permanent self-exclusion options, please review our dedicated Responsible Gaming page.

Prohibited Activities

The following activities are strictly prohibited on ace69 and will result in immediate account suspension, forfeiture of balances, and, where applicable, referral to relevant authorities:

• Using automated bots, scripts, or software tools to place bets, exploit games, or manipulate outcomes.
• Money laundering or using ace69 as a vehicle for processing funds obtained through illegal means.
• Creating multiple accounts for the purpose of accumulating bonuses or circumventing account restrictions.
• Collusion with other players to manipulate game outcomes, or any form of match-fixing in sports betting markets.

Intellectual Property

All content on the ace69 platform — including but not limited to text, graphics, logos, game interfaces, software, and page designs — is the exclusive property of ace69 or its licensed content providers. Reproduction, distribution, or commercial use of any ace69 content without prior written permission is strictly prohibited. The ace69 brand, name, and all associated trademarks remain the intellectual property of ace69 and may not be used by third parties without explicit authorization.

Limitation of Liability

ace69 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, ace69 expressly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ace69 does not guarantee uninterrupted, error-free, or fully secure access to its services.

Under no circumstances shall ace69, its directors, employees, partners, agents, or content providers be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform — including loss of data, loss of profits, or any other financial loss. In all cases, ace69's total aggregate liability to any player shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

Amendments & Governing Law

ace69 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Updates take effect immediately upon posting to the website. It is your responsibility to check these terms periodically for changes. Your continued use of the platform after any changes have been posted constitutes your acceptance of the new terms.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which ace69 operates. Any disputes arising from or related to these terms, your use of the ace69 platform, or any transaction conducted thereon shall be subject to the exclusive jurisdiction of the relevant competent courts, unless otherwise resolved through direct negotiation or alternative dispute resolution processes agreed upon in writing.

Contact Us

If you have any questions regarding these Terms & Conditions, or wish to raise a dispute, request account information, or report a concern, please contact the ace69 support team. Our team is available 24/7 to assist players across Bangladesh. You can reach us by email at [email protected]. Please include your registered username and a clear description of your query to help us respond as efficiently as possible.