ace69 Privacy Policy

Introduction

ace69 operates as a trusted online casino and sports betting platform serving players across Bangladesh. This Privacy Policy explains in clear and accessible language how ace69 collects, uses, stores, shares, and protects the personal information you provide when you visit our website, create an account, make deposits or withdrawals, or contact our support team.

By accessing or using the ace69 platform — whether through our website, mobile interface, or affiliated services — you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately.

This policy applies to all registered users and visitors of ace69, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other location across Bangladesh where our platform is accessible.

Information We Collect

ace69 collects only the information that is strictly necessary to provide you with a safe, seamless, and personalised gaming experience. We organise the data we collect into three primary categories:

Account Registration Data

• Full name and date of birth (for age verification — players must be 21 years or older)
• Email address and mobile phone number
• Preferred username and encrypted account password
• Country and city of residence within Bangladesh
• Government-issued identification documents required for KYC verification

Financial & Transaction Data

• Payment method details including mobile banking identifiers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction histories with timestamps
• Transaction amounts in Bangladeshi Taka (৳) and associated reference numbers

Technical & Usage Data

• IP address, device type, operating system, and browser version
• Pages visited, session duration, click patterns, and game play logs
• Cookies, local storage, and tracking pixels used to improve site performance

How We Use Your Information

All personal data collected by ace69 is used solely to deliver, improve, and secure our services. Specifically, we use your information for the following purposes:

• Creating and managing your player account, including identity verification and age checks
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• Personalising your gaming experience, including recommending relevant games such as cricket betting, slots, and live casino
• Sending account-related communications including transaction receipts, bonus notifications, and security alerts
• Monitoring and preventing fraudulent activity, money laundering, and underage gambling
• Complying with applicable laws, regulations, and responsible gaming requirements
• Analysing platform usage data to improve website performance, navigation, and game offerings

Cookies & Tracking Technologies

ace69 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your login session, and gather analytical data about how users interact with our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies: strictly necessary cookies (essential for site functionality and security), performance cookies (which help us understand how visitors use our platform), and preference cookies (which remember your settings and language choices). You may configure your browser to block or delete cookies, though doing so may limit certain features of the ace69 platform.

Data Sharing & Third Parties

ace69 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited and clearly defined circumstances:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket) solely to facilitate your financial transactions
• Technology and game software providers (such as Pragmatic Play, Evolution Gaming, Spribe) to enable game delivery and RNG certification
• Regulatory and law enforcement authorities when disclosure is required by applicable law or lawful court order
• Identity verification service providers responsible for KYC and anti-fraud checks

Any third-party service provider with whom we share data is contractually obligated to maintain confidentiality and to use your information exclusively for the specified purpose. We do not permit third parties to use your data for their own commercial purposes.

Data Security Measures

ace69 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security infrastructure includes industry-standard SSL (Secure Socket Layer) encryption across all data transmissions between your device and our servers. All stored passwords are hashed and salted using modern cryptographic algorithms, and sensitive account information is stored in encrypted database fields.

Access to personal data within the ace69 organisation is strictly limited to authorised personnel who require it to perform their specific job functions. All team members with data access undergo regular security training, and our systems are subject to ongoing monitoring to detect and respond to potential threats promptly. While we employ every reasonable precaution, no internet-based service can guarantee absolute security, and we encourage users to maintain strong, unique passwords and keep their account credentials confidential.

Data Retention

ace69 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal obligations. For active player accounts, personal data is retained throughout the account lifecycle. For inactive or closed accounts, we retain core identification and transaction records for a minimum of five years to comply with anti-money laundering (AML) and financial record-keeping obligations.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or pseudonymised in accordance with our internal data destruction procedures. You may request early deletion of your non-mandatory account data by submitting a written request to our support team, subject to our legal retention obligations.

Your Privacy Rights

As a player on the ace69 platform, you hold several important rights with respect to your personal data. These rights can be exercised at any time by contacting our support team at the email address provided below:

• Right of Access — You may request a copy of all personal data we hold about you
• Right to Rectification — You may ask us to correct any inaccurate or incomplete personal data
• Right to Erasure — You may request deletion of your personal data where no legal obligation requires us to retain it
• Right to Object — You may object to the processing of your data for direct marketing or profiling purposes
• Right to Data Portability — You may request your personal data in a structured, machine-readable format

ace69 will respond to all verifiable privacy rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by an additional 30 days, in which case we will notify you in writing of the extension and the reason for it.

Payment & Financial Data Privacy

ace69 processes all financial transactions through trusted and encrypted payment gateways. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are processed directly through the payment provider's secure infrastructure. ace69 does not store full card numbers, CVV codes, or mobile banking PINs on our servers.

We retain transaction reference numbers, amounts in Bangladeshi Taka (৳), and timestamps for record-keeping, audit, and AML compliance purposes only. Your financial transaction history remains visible to you within your account dashboard and is accessible to our compliance team solely for the purposes of verifying the legitimacy of account activity.

Age Restriction & Child Protection

ace69 is a strictly adults-only platform. Our services are exclusively available to individuals who are 21 years of age or older. We enforce a rigorous age verification process during account registration, requiring valid government-issued identification to confirm that each new player meets the minimum age requirement. Any account found to belong to a person under 21 years of age will be immediately suspended and all associated funds will be withheld pending investigation.

ace69 does not knowingly collect any personal information from individuals under the age of 21. If we discover that a minor has provided us with personal data, we will promptly delete such information and close the associated account. If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately.

Changes to This Privacy Policy

ace69 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our operational practices, technological capabilities, or applicable legal requirements. When material changes are made to this policy, we will notify registered users via email or a prominent notice on the ace69 platform at least 14 days before the changes take effect.

The most current version of the Privacy Policy will always be accessible on this page. The date displayed at the top of this document indicates when this version was last updated. Your continued use of the ace69 platform after a revision takes effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace69 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

You can reach our support team by email at: [email protected]